«How do I get my Brawl Stars account back» is asked in two situations: a
new phone and the account is nowhere, or the account was taken. The answer
is the same in both and starts not with support but with a question: which
email was it connected to. Because a Brawl Stars account is a Supercell ID.
Supercell ID is Supercell's single login for all its games: the email the
account is connected to, and the verification code that arrives there on
sign-in. There is no password in the usual sense — there is an email.
Whoever reads the email signs into the account, and whoever reads it gets
the account back.
| situation | what to do |
|---|
| Connected to Supercell ID, the email is yours | In the game: settings → Supercell ID → log in. The progress comes back in full, by itself, in a minute |
| Connected, no email | Support: if you prove the Supercell ID is yours, they change its email to a new one — an address not yet connected to any Supercell ID |
| Not connected to Supercell ID | Support through the game's settings → «Help and Support»; to return the account they create a Supercell ID for you, so have an email ready |
What support asks for as proof, if the account is not protected: the
account's level and progress, the club's name, and the transaction IDs
of purchases made on it. Remember that phrase — for a buyer it matters more
than anything else here.
The email can be changed inside the game, without support: settings →
Supercell ID → the cogwheel → «Change Email». You need access to the
current email — a verification code arrives there; the new email must
not already be connected to another Supercell ID. There is no limit on how
many times it can be changed.
Two caveats from Supercell's own help. Changing the email may be disabled
for accounts Supercell deems unsecured — those may not receive codes. And
some email domains are not supported by Supercell ID — an error on the
change is most often that.
«Account Protection» in the Supercell ID settings is a phone number for SMS
verification and a Recovery Code. With it, support verifies the owner
quickly; without it, by the list of proofs above. Turning it on is the first
thing to do after changing the email to your own.
The three sections above fold into one: the account belongs to whoever
controls the Supercell ID email — and to whoever can prove the purchases.
- A full-access listing — the email is handed over, and you change it to
your own inside the game (the seller receives the code on the old email
and confirms the change, or hands over the mailbox itself). After the
change the old email no longer opens the account.
- A listing without email access — an account you use until the previous
owner decides to take it back through their email. That is a rental with
no end date, and on our shelf it costs less for exactly that reason.
- The transaction IDs stay with whoever bought the gems. Even after the
email is changed, an account with a long purchase history can in theory be
proven by its previous owner through support. That is a risk no setting
removes — only the choice of seller and their record on the shelf.
The «full access» row is the listings where the email goes to the buyer.
What prices an account inside the shelf — trophies and the roster — is the
subject of what trophies actually tell you;
here only the handover line matters.
- Settings → Supercell ID → the cogwheel → «Change Email» — to your own,
not yet connected to any Supercell ID.
- Turn on Account Protection: your phone, and a Recovery Code saved
outside the phone.
- Check that the old email no longer opens the account: sign out and sign
back in with yours.
- Only then confirm the order. Until you do, the money is with us and not
with the seller.
The slices carry their own live medians:
And when you are ready — sell your Brawl Stars account:
escrow holds the payment until the buyer confirms the account opens and the
Supercell ID email has become theirs.
The table on this page is read from our live catalogue when the page
loads, not written into the text — the shelf moves, and so do the numbers.
The recovery, email-change and protection steps follow Supercell's help
pages at the time of writing; changing the email may be disabled for
accounts Supercell deems unsecured.
