Terms of Service

buysmurf.com is operated by [COMPANY LEGAL NAME], registration number [REGISTRATION NUMBER], registered at [REGISTERED ADDRESS] ("we", "us").

We run a marketplace. Some listings are sold by us from our own pool; others are sold by independent sellers, and there we act as an intermediary that holds the payment until delivery is confirmed. Every listing states which of the two it is before you pay.

A listing gives you access credentials to a game account and the content on it as described on the listing page. Numbers on a listing — level, rank, skins, currency — are read from account data, not copied from a seller's description.

We are not affiliated with, endorsed by or connected to Epic Games, Riot Games, Valve, Supercell, Roblox Corporation, HoYoverse or any other publisher. All trademarks belong to their owners.

Publishers generally prohibit transferring accounts in their own terms of service. A transferred account can be suspended or closed by the publisher at any time, and no marketplace — ours included — can prevent that or overturn it.

You accept this risk when you buy. What we do control we state plainly: the account is delivered as described, the credentials work at the moment of delivery, and the seller is paid only after that is confirmed. What happens between you and the publisher afterwards is outside our reach.

You must be at least 18 years old, or of the age of majority where you live, and legally able to enter into contracts. If you are younger, you may use the service only with the consent and under the supervision of a parent or guardian who accepts these terms on your behalf.

One person, one account. Accounts created to evade a ban, a chargeback decision or a payout hold will be closed.

Prices are shown in the currency you select and include our fees. The exchange rate is fixed at the moment the order is created and is stored with it — a refund is calculated at the rate of the transaction, not at today's rate.

A contract is formed when payment is confirmed by the payment provider, not when the item is placed in the cart. Until then a reserved item is held for a limited time and returns to the shelf if payment does not arrive.

Payments are processed by third-party providers. We do not receive or store your card details.

Instant listings from our own pool are delivered automatically right after payment: credentials appear in your order and in your account library.

Seller listings are delivered under escrow. The seller submits the credentials, you receive them, and you have a confirmation window to check the account against the description. The seller's payout stays frozen until you confirm or the window expires.

If a delivery does not arrive within the stated window, or the credentials do not work, open the order and raise the issue there. Orders we cannot resolve automatically go to manual review rather than being silently cancelled.

You are entitled to a refund when the account was not delivered, cannot be accessed with the credentials we provided, or differs materially from the listing description.

A refund is not available once the account has been used and altered in ways that cannot be undone — in particular after you change the email, password or linked accounts, since at that point the item cannot be returned to the seller in the state it was sold.

Digital goods delivered immediately are exempt from the statutory right of withdrawal once delivery has started, and you agree to that when you place the order. This does not affect your rights when an item is faulty or not as described.

Approved refunds are returned through the original payment method. Processing time depends on the provider.

Secure the account immediately: change the password, replace the recovery email where the listing allows it, and enable two-factor authentication.

Do not share the credentials. An account that circulates between several people is an account whose original owner can recover it, and we cannot compensate for that.

Chargebacks are not a support channel. Raising a chargeback on a delivered order while a dispute is open with us leads to account closure and, where the amount justifies it, to recovery of the funds.

You may only list accounts you own and are entitled to transfer. Listing stolen, recovered or already-sold accounts ends the seller's participation and, where relevant, is reported.

Listings must match the account. Our commission is stated in the seller dashboard and deducted at payout.

Proceeds are held after delivery and released once the buyer confirms or the confirmation window closes. Funds relating to a disputed order stay on hold until the dispute is resolved.

— circumventing fees or moving a deal off the platform after contact was made through it;

— fraudulent payments, stolen payment instruments, or coordinated chargebacks;

— automated scraping of the catalogue, credential stuffing, or attacks on the service;

— reselling access that you obtained through an unresolved dispute or a reversed payment.

Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited under applicable law.

Subject to that, our liability for any order is limited to the amount you paid for it. We are not liable for publisher action against an account, for loss of in-game progress or items after delivery, or for indirect or consequential loss.

We may suspend or close an account that breaches these terms, that we reasonably suspect of fraud, or that a payment provider or authority requires us to act on. Where the breach is not fraud, we tell you why.

You may close your account at any time from your account settings. Closure does not cancel obligations that arose before it — an open dispute or a pending payout is settled first.

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have jurisdiction, without depriving a consumer of the protection of mandatory rules of the country in which they live.

Before going to court, write to us — most disputes are resolved by looking at the order log, and we would rather do that than argue.

We may update these terms. Material changes are announced on the site, and the version in force at the time of your order is the one that applies to that order.

Questions about these terms: [SUPPORT EMAIL], or the support page on this site.