Code of Honor

— Secure the account the moment you receive it: password, recovery email, two-factor. Most recovery disputes trace back to this step being skipped.

— Raise problems inside the order, while the confirmation window is open. That window exists so the seller's money is still frozen when your complaint arrives; after it closes, the funds are gone and the case becomes far harder.

— Do not confirm delivery you have not checked, and do not sit on a broken delivery until the window expires.

— Do not use a chargeback in place of a dispute. It freezes the case, costs everyone money, and ends with the account closed.

— List only accounts you own and can transfer. If an account has been recovered, banned or sold elsewhere, remove the listing before someone buys it.

— Describe accurately. Our numbers come from account data; a description that contradicts them is a dispute waiting to happen.

— Deliver within the stated window, and deliver credentials that work at the moment you send them.

— Do not attempt to recover an account after selling it. This is the one breach with no second chance: the listing history, the delivery record and the recovery attempt are all logged.

— Do not move a deal off the platform. The escrow is the only reason the buyer trusted the transaction in the first place.

— We verify listing data against what the supplier or seller submits, and we publish the numbers we can check rather than the adjectives we cannot.

— We hold seller funds until the buyer confirms, and we release them automatically when the window closes without complaint.

— We take an unresolved case to manual review instead of guessing. A case that stops halfway is reviewed by a person, not closed by a timer.

Depending on what happened: a listing removed, a payout frozen while a case runs, a seller suspended, an account closed. Fraud — stolen accounts, stolen payment instruments, post-sale recovery — also means the transaction record is preserved and, where the law requires it, handed over.

Where a decision goes against you and you think it is wrong, reply to it. Every decision here is made from a log, and logs can be re-read.