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Plain answers to how the marketplace works — for buyers and for sellers. Each page says what actually happens, not what a policy could be read to mean.

Buying

Escrow, warranty, orders, credentials, disputes — what happens between paying and owning.

What buysmurf is, and what is sold hereA marketplace for game accounts, items, currency and boosting, with escrow on every seller order and a warranty on everything sold.
How escrow works (SmurfGuard)SmurfGuard is the marketplace's escrow: your payment sits with buysmurf until you confirm the handover worked; the seller is paid only after that, and the 30-day warranty runs from there.
Buying an account, step by stepFrom reading the card to changing the email: what happens at each step and where your credentials appear.
Securing the account after deliveryChange the password and the email first, then 2FA and unlinking — and why reselling credentials voids the warranty.
Warranty and refundsThirty days on everything sold, replacement or refund if the account is recovered, and how a refund is possible at all.
Payment methods and cashbackCard, Apple Pay or crypto at checkout; the price you see is the price you pay; 3% of every order lands back in your wallet.
Orders and delivery timesPool orders arrive within minutes; seller orders carry a deadline printed on the listing; where to look and when to worry.
Chatting with the sellerThe chat is tied to the listing you bought; pool listings have no seller; what to keep out of chat.
Disputes: how a problem is resolvedOpen it from the order page; a human reads the listing, the chat and the delivery record; nothing is refunded or paid out automatically.
Buying currency, items and boostingCurrency is priced per unit, items are traded after payment, a piloted boost needs your access — and where each of those happens.
Mystery chests and how the odds workA chest is a slice of a pool; the size range, the OG chance and what is left in the pool are the terms of the sale.

Selling

Applying, listing, delivering, the hold and payouts, the rules — and the 0% commission.

Legal

The documents behind the answers above.

Still stuck? A person answers in the chat.