Payment held by the marketplace until the buyer confirms the handover; the seller is paid only after that.
In a marketplace with escrow the buyer pays the platform, not the seller. The seller delivers, the buyer checks and confirms, and only then the money moves — here into a hold that lasts through the warranty window before it reaches the seller's balance. Escrow is the reason a deal with a stranger is safe: whoever cheats loses the money, not the honest side. On buysmurf the escrow is called SmurfGuard.
The seller's share of a confirmed order, kept by the marketplace until the warranty window closes.
Thirty days of cover on every order: replacement or refund if access is lost through no fault of the buyer.
A claim opened from the order page when the delivery is wrong or missing; a person decides it from the order log.