Refund

Money returned for an order that went wrong — instantly as wallet credit, or the way you paid.

A refund follows a dispute or a warranty claim and is decided by a person from the order log; nothing refunds automatically. By default it is credited to your wallet the moment it is decided; if you would rather have it back on the card or account you paid with, say so in the dispute and it goes the way you paid, on the bank's timing.